Our Services

Year after year, Salesforce global customer survey results confirm customers who incorporate advanced analytics and ML-based insights throughout their  Salesforce CRM experience enjoy a high rate of user adoption, productivity, efficiency and satisfaction. At Epoch Analytics, our objective is to help you priortise and deploy incremental enhancements that deliver visually engaging information and actionable insights, when it matters, within your Salesforce flow of work. 


As a boutique consultancy serving Australia & New Zealand, our size and focus enables us to offer decades of enterprise-level expertise at cost-effective rates for Mid-Market and SMB Salesforce customers. Ask us about our special rates for Non-for-Profit and Education customers.


Below are a number of popular data and analytics user stories, our project resourcing capabilities, and Salesforce product specialties. Contact Us to schedule a complimentary one-hour discovery session.

Popular Business Objectives & Use Cases

for Sales 

Leaders & Reps

Improved Pipeline Management

Improved Sales Forecasting

Sales Team Leaderboards

Account Revenue Leakage

Leading Activity Indicators

Subscription and Contract Renewal

Prioritisation

Whitespace Analytics

for Marketing

Managers & Specialists

Integration with "Zero Copy" technology partners 

Customer Data Modelling / Mapping (Harmonization)

Identity Resolution (Unification)

Advanced Audience Segmentation

Advanced Activation & Triggers

for Contact Centre Lead & Agents

Improved Insights 

for Team Leads

Contact Centre Team

Leaderboards

Omni-Channel Historical Analysis

Next Best Action

Case Classification & Routing

Recommendations

Reply & Wrap-Up

Recommendations

Customer Insights 

for Agents

Resourcing for Project Roles & Disciplines

Strategy

KPI/OKR workshops, Salesforce analytics roadmaps

Project Management

Project management 

(for Salesforce data & analytics initiatives)

Business Analysis

Discovery workshops, product backlogs, process models

Data Analysis & Modelling

Discovery workshops, data models, data governance

Architecture

Salesforce data, analytics, ML an AI solution designs

Delivery

Solution development, testing and deployment

Training

Standard and bespoke business and technical data & analytics training

Support

Post-deployment production support services

Salesforce Data, Analytics and ML/AI Specialty

Data Cloud

CRM Analytics

Lightning Reports & Dashboards

Einstein Discovery

Salesforce Einstein Discovery screen capture

Sales Cloud Einstein

Service Cloud Einstein

Revenue Intelligence

Service Intelligence